Frequently Asked Questions
What time can I check-in/check-out of the hotel?
The official check-in time is from 3pm. If your room is ready beforehand you may be allowed to enter before this time. Rooms should be vacated by 12 noon.
Can I check-out later than 12 noon?
Yes, you have the option of paying a supplement for late check-out at reception (subject to availability).
When do I need to pay for my booking?
When you make your booking on this website you will be asked for credit card details as a guarantee: you will not be charged at this point. Payment should be made directly in the hotel unless you have booked a Non-Refundable offer or promotion.
What is a Non-Refundable Rate?
These are rates that must be paid, using the credit card details you provide, when the booking is made. You may not modify or cancel these types of bookings. Once the booking is confirmed, no amount will be returned.
Does the establishment have WiFi? Is it free or do I have to pay?
The hotel has WiFi free available in reception and Paid in rooms and public areas. This is a free service. Consult reception for the password.
Does the hotel have an indoor or outdoor car park?
The hotel does not have a car park. The nearest car park is Parking Avenida Sofia (800 m away).
Is there public transport near the hotel?
There is a bus stop just 100 metres away. We also offer private transfer or taxi services.
Are pets permitted?
We're sorry, but no type of animal is permitted at this establishment.
Does the hotel have a laundry service?
Yes. We have a laundry service with a minimum delivery time of 24 hours.
Does the hotel have a swimming pool? Is there a towel service?
The hotel has a garden area and two swimming pools: one large and another for children. You can also make use of free sunbeds, sunshades and airbeds. Pool towels are free although you will be required to pay a deposit.